Refund Policy

This page keeps the payment and refund model clear before a family joins a handwriting support path.

The policy follows a practical support-first approach: clear booking terms, fair review of concerns, and a simple refund rule when no paid session has been attended.

Effective date: 2026-03-23

This policy applies to paid review steps where used and paid handwriting support plans booked through CursiveClasses.in or its approved operating entity. The one-time free demo, 30 mins is free and does not create a refund claim.

Where the learner is a child, the parent or guardian who makes the payment is treated as the responsible payer.

The public model is not built around automatic refunds after support has already started.

The review/demo point is always whether any paid session was attended.

If no paid session has been attended, a full refund may be given.

If support has already started, the concern is reviewed through attendance, worksheet completion, communication history, and overall learner-plan fit before any refund decision is made.

Payment is collected after the learner completes the review or free demo and confirms joining the approved support program.

One-time payment for the approved support term after the review or free demo and join confirmation.

No. This is not presented as a monthly auto-renewal model. The approved support term is quoted learner-wise after the review or free demo.

The approved support term, normal session reference, and rescheduling rule should be clear before payment so there is no confusion after booking.

Partial refunds are not treated as the default path.

Where support has already started, the team may review/demo attendance, worksheet completion, follow-up participation, and learner-plan fit before deciding whether any partial adjustment is reasonable.

Payments are generally not treated as automatically refundable once paid sessions have been attended and guided support has already started.

This is because trainer time, review effort, and learner-specific preparation may already have been used.

If a paid review step is used, the same core rule applies: full refund may be possible if the paid session was not attended. The one-time free demo, 30 mins is free and does not create a refund issue.

If the paid step was attended, the fee is usually treated as consumed.

Regular support is reviewed differently from an unused booking.

If no session has been attended, a full refund may be considered. If a concern is raised after the program has started or ended, the case may first be reviewed based on attendance, worksheet follow-up, and support fit. Where appropriate, additional support sessions may be provided without extra fee before a final refund decision is made.

Payment is usually collected once, after the learner completes the review or free demo and confirms joining the approved support program.

Session rescheduling may be requested with at least 1 day's advance notice, subject to slot availability.

Where a schedule change is practical and the support fit remains suitable, rescheduling may be considered before refund review.

If a session is missed without prior notice, it may be treated as a no-show. Reschedule support is normally available with at least 1 day notice, and repeated missed sessions may affect the support schedule.

A missed session without prior notice is normally treated as a no-show, but the session is not counted as consumed under the current approved rule.

In genuine emergency situations, a schedule adjustment may be considered from our side, subject to communication and availability.

A family may request cancellation before support begins.

Where no paid session has been attended, the full-refund rule may apply.

After support begins, the case moves to review rather than automatic cancellation-based refund.

If the platform or trainer cannot deliver the booked step, a reschedule or refund may be offered depending on what was affected and whether any session was already delivered.

In some cases, a concern may be solved better by adjusting the support path than by ending it immediately.

A learner may be moved to a better-fit route, or extra sessions may be added where appropriate before refund consideration.

Included worksheets and learner-specific support materials are part of the broader support path where applicable.

Their availability does not, by itself, create a separate refund right once support has already started.

Banks, payment gateways, and processors may take additional time to reflect a refund after approval.

The site cannot control those downstream settlement timelines.

Incorrect duplicate payments should be reported promptly with transaction details.

Verified duplicate payments may be corrected or refunded after internal review.

Chargebacks or payment disputes should be raised only when a normal support review route has not resolved the issue.

The platform may pause ongoing support review while a formal chargeback is open.

To request a refund or raise a payment concern, contact the support team with the learner name, payment date, transaction reference, and a short explanation of the issue.

Refund reviews are usually handled within a reasonable manual review window after the necessary details are received.

Processing time can vary based on the payment method and the facts of the case.

The final decision usually depends on whether any paid session was attended, what support has already been delivered, whether the learner followed the recommended path, and whether a fair support-first remedy is available.

This page may be updated when public support or payment rules change.

The latest published version on the site should be treated as the current public reference.