Refund Policy

Payment is requested only after the free demo or initial review and after the team confirms that the learner is suitable for the agreed support path.

A verified course payment is fully refundable if paid support has not started and no paid session has been attended or missed as a scheduled no-show.

After paid support starts, refund requests are reviewed case by case using support delivered, unused support, participation and relevant facts.

School and institutional payments may follow separate written proposal, invoice, purchase-order or agreement terms confirmed before program begins.

Effective date: 26 August 2026.

Last updated: 26 August 2026.

The refund terms confirmed at payment or booking govern that transaction together with any written joining confirmation or school agreement.

This policy applies to standard paid handwriting-support plans booked through CursiveClasses.in after the free demo or initial review and learner-fit confirmation.

When the learner is a child, the parent or guardian who makes the payment is treated as the responsible payer for refund and cancellation communication.

Payments may be processed by Max eSmart Pvt. Ltd. where applicable; school programs follow the entity and terms named in their written commercial documents.

The normal public learner journey begins with a free demo or initial writing review, which helps the team understand the current handwriting need and learner fit.

A paid plan, payment link or joining confirmation is shared only after the team decides that the proposed live handwriting-support path is suitable for the learner.

The confirmed support term, payment method, start plan and key rescheduling or refund conditions should be clear before the payer completes the course payment.

Once a paid session has been attended, the booking is treated as started support rather than an unused booking.

A refund request after support starts is reviewed using the support already delivered, unused support, attendance, participation, materials and communication history.

Where appropriate, support adjustment or additional guidance may be considered first; any guarantee concern follows the confirmed guarantee terms and is not an automatic refund.

A learner or family may request cancellation before paid support begins by contacting the support team with the booking and payment details.

If the full-refund-before-start conditions are satisfied, the payment is handled under the pre-start refund rule in this policy.

If support has already started or the first paid slot was missed as a no-show, the request moves to the started-support review path.

If CursiveClasses.in or the assigned trainer cannot deliver a confirmed paid step, the team may offer a suitable reschedule or another reasonable delivery option.

If the affected paid support cannot reasonably be delivered, the unused part may be refunded after reviewing what, if anything, has already been provided.

School workshops, class-wise training, materials support, faculty support and year-long programs may follow a separate written quotation, proposal, invoice, purchase order or institutional agreement.

Before a school payment, the school should confirm scope, dates, class levels, student count, materials, trainer time, rescheduling, cancellation and refund or adjustment terms in writing.

If a school program has started, refund or adjustment review may consider preparation, materials, trainer allocation, delivered sessions, school-side changes and the written terms for that engagement.

A duplicate, incorrect or unmatched payment should be reported promptly with enough transaction information for the team to locate and verify it.

After verification, an incorrect or duplicate payment may be corrected or refunded using the applicable payment-processing route.

Refund requests are reviewed after the information needed to identify the payment, booking and relevant support history has been received.

An approved refund is normally returned to the original payment method used by the payer.

If the original method cannot technically receive the refund, an alternative verified bank or UPI method may be used after payer verification.

Banks, payment gateways and processors may take additional time to reflect an initiated refund, and those downstream settlement times are outside direct control.

Users are encouraged to contact support first so a payment or refund concern can be reviewed and, where possible, resolved without duplicate dispute processes.

If a formal chargeback or payment dispute is opened, the team may pause duplicate internal refund processing while that external process remains active.

This Refund Policy may be updated when payment, support or operational rules change, and later versions apply to future bookings and future site use.

A later website update does not silently replace the refund or financial terms already confirmed for an existing paid booking or written school engagement.

Where applicable law requires a different treatment, the mandatory legal requirement will apply to the extent required.